Field Services
At CWET, our skilled technicians play a crucial role in ensuring the uninterrupted functioning of decentralized water purification plants, automatic chlorination units, and solar-powered water systems. With a strong focus on preventive maintenance and proactive servicing, we consistently maintain an impressive 98% uptime across all installations. This high level of performance directly translates into reliable access to clean water and energy for the communities, institutions, and schools we serve. Our team follows a structured O&M (Operation and Maintenance) protocol that includes routine inspections, timely servicing, and real-time monitoring, helping to prevent issues before they escalate.
O&M, Chemical Supply and Critical Spares
To ensure prompt resolution of any technical issues, we have a responsive complaint redressal system integrated with our CRM platform. Once a service request is logged, our team is mobilized and attends to the site within 48 hours. Technicians are fully equipped with essential spare parts and consumables, allowing for quick, on-site repairs and minimal downtime. This efficient system not only guarantees smooth operations but also builds community trust and ownership, reinforcing our commitment to long-term sustainability and service reliability.
